Return & Refund Policy

1. Introduction

This Return & Refund Policy applies to all purchases made through our official online store. By placing an order with us, you acknowledge and agree to the terms and conditions set out below.

2. Return Eligibility

We accept return requests only under the following circumstances:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product has missing parts or accessories.

Returns due to a change of mind, personal preference, or no longer wanting the item are not accepted.

3. Return Request Period

Customers must submit a return request within 7 days from the date the order is marked as delivered.

Requests submitted after this period may not be accepted.

4. Return Requirements

To help us process your request, please provide:

• Your order number.

• Clear photos or videos showing the issue.

• Photos of the product, packaging, and shipping label.

• A brief description of the problem.

Additional information may be requested if necessary.

5. Product Condition

Returned products must:

• Be in their original condition.

• Include all original accessories, manuals (if applicable), and packaging.

• Not be intentionally damaged, modified, or misused.

• Be returned as a complete set if sold as a bundle or package.

Products returned in a condition different from the approved return request may not be eligible for a refund or replacement.

6. Return Shipping

Responsibility for return shipping costs depends on the reason for the return.

• If the return is due to our error (such as receiving the wrong item, missing parts, or a confirmed manufacturing defect), we will determine the appropriate return arrangement and may cover the return shipping cost.

• If the issue is not caused by us, the customer may be responsible for the return shipping cost.

Return shipping arrangements will be confirmed during the return approval process.

7. Inspection & Approval

All returned products will be inspected upon receipt.

If the return meets our policy requirements, we will process the approved resolution, which may include:

• A full refund;

• A replacement product; or

• Replacement of the missing part or accessory.

If the returned product does not meet our return requirements, the request may be rejected.

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Please allow up to 14 business days after approval for the refund to be completed. Processing time may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to our error.

9. Non-Returnable Items

We do not accept returns for products that:

• Have been used, installed, or damaged after delivery (unless the reported issue is a confirmed manufacturing defect).

• Are incomplete or missing original accessories due to customer handling.

• Have been modified, repaired, or altered by the customer.

• Show damage caused by improper installation, misuse, negligence, or normal wear and tear.

10. Contact Us

If you experience any issues with your order, please contact our customer support within the return period. We are committed to resolving genuine product issues as quickly as possible.

11. Changes to This Policy

We reserve the right to amend or update this Return & Refund Policy at any time without prior notice. Any changes will take effect once published on our website.